You have sat through a training course and forgotten everything by lunchtime. You have read the same paragraph three times and still could not tell someone what it said. You have listened to clear instructions and then done something completely different. It is not that you were not paying attention. It is that the information [...]

Your inbox has 2,347 unread messages. You know you should deal with them. You open the inbox, scan the first three, feel overwhelmed, and close it again. Email is one of the most common struggles I hear about from clients. It sits there, growing, silently adding to the background noise of things you have not [...]